Terms and Conditions
This online ordering service is provided to you by FoodDays LLC.
FoodDays is a registered trademark of FoodDays LLC. The service is provided 'as-is' without warranty or guarantee of any kind whatsoever. In using the service, you agree to defend, indemnify and hold harmless FoodDays LLC, its employees, directors from any and all actual or alleged claims, demands, causes of action, liability, loss, damage and/or injury to persons or property arising out any acts, omissions, negligence or misconduct.
When placing orders for food, the order is placed by the end-user of the system,'you', where the order is readable in the myFoodDays platform and by also by the school PTO, PTA, HSA or committee designated as the manager of the food days function, the 'FDC', where we will be delivering the items in order that they can be distributed correctly.
If you have any dispute regarding an order, please contact us directly to resolve any issue. We will endeavor to assist you, often with input from the FDC as an impartial observer providing suitable data to clarify any delivery issue, as long as that disclosure does not infringe the civil liberties or privacy of either party.
Cancelled payments such as stopt checks and credit card chargebacks made to FoodDays will be recovered and will incur a processing fee of $30 plus any reasonable legal fees incurred in the collection of funds. FoodDays reserves the right to levy a transaction charge for using the service to process orders.
Payment Processing
FoodDays uses a third-party to process payments. Your payment details are collected by them and used to determine if a payment method is valid. Successful payments will be automatically saved by the payment processor to speed up your next payments and to ensure that administrators are able to charge your card automatically when additional orders are placed by them on your behalf. At your discretion, you can have our system reload your account automatically at a threshold and by an amount set by you. Note that some of our vendors require a minimum account balance and that will be made clear on the payment page. Our payment processor is PCI Level 1 certified - that means that, amongst other things, they're audited regularly and their security is of the very highest standard. We don't store your payment details, only a token that represents you and we can only use that to charge for the same service - school lunch. Ultimately, you're always in charge.
Fees
Each school can select how it wishes to be compensated for the costs involved with running the service. The details are expressed on the payment page before you commit to a payment. They can take the form of a fixed fee per payment and/or a variable percentage based on the total amount due.
Automatic Account Replenishment
If enabled on your account, we will automatically replenish your account when it falls below a threshold set by you with an amount selected by you. That amount varies by school. We will replenish the account when you or an administrator at the school places an order that takes your account below the threshold. We will replenish the account with the amount that you choose unless that falls below the amount due for the current transaction, in which case, we'll take a multiple of that needed to satisfy the balance and ensure that you're over the minimum threshold.
Refunds
Orders placed can be canceled up to the cut off time of 48hrs before the date of delivery and 100% of the item price will be instantly returned to your balance at FoodDays. The balance will be applied automatically against future orders including for the same date or can be refunded back to the original form of payment upon request to FoodDays Support ([email protected]). FoodDays reserves the right to withhold a processing fee of 5% for each transaction that is refunded or reversed at the request of the parent to cover additional fees unless FoodDays deems that to be caused by an error on our part.
Privacy Notice
Your privacy is considered paramount here at FoodDays. Not withstanding our legal obligations, your personal information will not be shared with any third party outside of ourselves and the School, PTO or vendors that assists us with providing the service.
Please note that the School or PTO may choose to enable basic sharing of your information as part of a school directory and you may override this from the account settings page and, or change the information that is shared and the scope that it is shared. See also, Data Processing below.
From time to time anonymous usage information without any personally identifiable component may be shared with third parties to further promote the use and success of the FoodDays program. We do not monetize your patronage.
For a complete list of the data that is held on the FoodDays system that relates to you the end user, please email [email protected] or complete a simple request on the 'Contact Us' chat feature within the app providing a detailed explanation and suitable contact details. Upon receiving the request we will take what ever steps are necessary to determine the authenticity of the request and forward you the information.
Right to be forgotten
At any time you may request that all information relating to you be deleted from the system. If you would like to have the information about you be deleted from the system, please email FoodDays providing a detailed explanation and suitable contact details. Upon receiving the request we will take what ever steps are necessary to determine the authenticity of the request before carrying out the request.
Your contact details will not be used in any telemarketing campaign on behalf of FoodDays regardless of your status and registration on the US National 'Do-Not-Call' register.
Data Processing
FoodDays will store your personally identifiable information - email, name, children's school, etc. - in a database provided by Amazon Web Services in the US. The data is stored in an encrypted form and is only accessible by FoodDays staff in connection with their work, the FoodDays system software in order to process your orders and, a sub-set is made available to the school administrators managing your service. They may also share your child's first and last name and the homeroom that they're in with the vendors that serve the food - in order to ensure that it arrives in the right place!
When placing orders, your payment details may be processed and stored by Stripe, Finix, PayPal or Pay.com. Each is a tier 1 PCI card processor and makes public their policies which we recommend that you review.
Preferences that you choose for page layout and options on the application when ordering are stored in your web browsers storage and can be deleted at will.
Password security
An imprint of your FoodDays password will be stored on our systems in an unreadable form that cannot be made available to anyone. Despite this, best security practices recommend that the password that you use on this system should not be used elsewhere.
Emails from myFoodDays.com & FoodDays.com
When you register with FoodDays we will use your registered email address to send you notifications of new ordering runs, order confirmations and reminders for payments.
In addition, we provide access to allow your School, PTO/PTA/HSA, etc to send emails related to the lunch/after-school/spirit-wear programs through our system - these are typically emails about school or events that are taking place. If you do not wish to receive either of these types of emails, you can de-select them at the end of the sign up process or, at any time, you can log on to your account and edit your email preferences from your account page. Additionally, you can unsubscribe from all email sends by clicking 'unsubscribe' on the bottom of any of the emails.
In compliance with the CAN-SPAM act, the system may automatically unsubscribe you from the email reminders if it is unable to deliver messages to you.
Cookies
The application that we use to place orders uses "Local Storage" in your browser, a bit like cookies, to remember who you are when you go to pay and, to save certain simple preferences. You can erase these but things like visual and applications preferences will be lost.
Tracking
We don't use third-party tracking or analytics such as Google Analytics, Facebook, etc. We do use first-party tracking when you visit our websites to help us support you and to recognize you so that you get the best service, i.e. faster support, less effort on your part. You can block our tracking cookies without preventing you from ordering.
Acceptance of these terms
Acceptance of these terms is deemed complete upon completion of the Sign-up process.
If you have any further questions relating to the terms and conditions of use, please do not hesitate to contact the FoodDays team at [email protected]
Image Attribution
FoodDays uses licensed copyright images attributed as follows:
